TX-Houston

Working with Marcus and Lena was the best decision we made. Buying a home can be stressful, but they handled our loan with such expertise and care. They are a fantastic team—Marcus is very detail-oriented, and Lena is proactive and communicative. They truly go above and beyond for their clients. Five stars

Great care & service!

I stressed for almost a year while trying to purchase a home. it started when I retired after working 35 years as a city worker and had to wait almost 6 months for my retirement check to start. But between my realtor Nechelle Davis and loan officer Patty Portocarrero, I made it through. They both assured me that once I received my pre-approval letter, find a home, submit an offer and actually get accepted, everything would move very quickly. They were right about that. Even when I had my panic attacks, they were both there to calm me down. Had I had the chance to meet Patty in person at closing, the three of us would have shared a group hug. Thank You Patty, Best Regards

Loan Factory is the number 1, if anyone want to apply for the mortgage loan, refinance, cash out, go to Loan Factory. Vie Le is very professional, patience and knowledge, Mia Nguyen as well, they are very nice and do outstanding job, Ann Nguyen too is very helpful. I am extremely happy with Loan Factory , with special Vie Le, Mia Nguyen and Ann Nguyen. I definitely will tell everyone go to Loan Factory. Thank you very much, Vie Le, Mia Nguyen and Ann Nguyen, they are the top of top of their job 👌👌👏

Dave was informative and helpful through the whole process. He was available and prompt whenever I needed him, was able to close fast to keep everything on schedule.

I had an excellent experience working with Natalie, Kyle and Lucy at Loan Factory. They helped me from submitting the application to CTC in just 5 business days, which was incredibly impressive. Natalie explained every step of the process clearly and thoroughly, making everything easy to understand. She was always quick to respond to my questions and handled everything with professionalism and care. I truly appreciate her efficiency, attention to detail, and positive attitude throughout the process. Highly recommend Natalie to anyone looking for a smooth and fast loan experience!